Effective office communication and documentation

Name: Effective office communication and documentation
SKU: 10090
Price: 5500 ZAR
Availability: InStock

R5 500

Are you responsible for administrative tasks at the office? Would you like to support your team in an even more professional way? This online course will develop your ability to write concise and informative e-mails, listen actively and with insight during meetings, record meetings, draft minutes and conduct engaging telephone conversations rooted in solid communication strategies. Enjoy learning from your peers and your passionate and competent presenter!

2025 course dates

6 March – 8 May (apply by 6 March)
31 July – 2 October (apply by 31 July)

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Downloadable documents

– 2025 Info page
– 2025 Infoblad
– 2025 Comms Lab course calendar

Presenters

Willemien Theron is an exceptional presenter and facilitator, skilled at presenting interactive training courses with a focus on business communication skills, personal development and team building. Willemien strongly believes that education is the way to create and sustain successful and productive lives.

Cornelia Grobler is passionate about language and language learning, and has experience in both academic and business environments. She is an interpreter and presenter with a calm and methodical approach to learning. She is also knowledgeable about blended learning.

Location

Online on MS Teams or SUNOnline

This course focuses on developing –

the ability to create proficient internal and external e-communication;
problem-solving skills and techniques to handle queries, complaints and difficult situations;
a thorough understanding of meeting procedures and the responsibilities of the role-players;
the ability to compile professional agendas; and
sharper skills to manage meetings with confidence and structure effective minutes.

Our courses combine live online sessions, facilitated by the course presenter, with self-directed online learning.

This course opens before the first live online session and closes well after the last live online session. This allows enough time for you to activate your SUNOnline presence before the live sessions start.

	Live online sessions (10:00 to 12:00)	Contact session (09:00 to 16:00)	Course duration (opening and closing dates)	Apply by
Course 1:	3, 10, 17 and 24 April	27 March	6 March to 8 May	6 March
Course 2:	21, 28 August, 4 and 11 September	18 September	31 July to 2 October	31 July

During this course, you will spend your time as follows (this may vary for individuals):

one online live session per week of two hours each
about eight hours per week of self-paced reading and completing tasks, quizzes, activities, and assignments

You will need a computer that can run our online learning platform (MS Teams or SUNOnline) and you need access to a stable internet connection to connect to the live sessions. You should also be able to create electronic documents.

This entry-level course is aimed at people who do not speak English as a first language, but who function in a work environment where English is used. If you would like to develop your verbal and written professional communication and ace meeting procedures, compile agendas and take minutes, this course is for you.

Click on the ‘Start application’ button if you are interested in doing this course, and fill in the form. We will then send you a link to enrol for the short course.

You need to attend the live sessions and complete the given assignments. You will receive a certificate of competence after successfully completing this course.

After this course, you will be able to render more professional administrative support to your team. Your ability to communicate well will help you to connect to more people, and make you more successful in your work. The skills that you will have gained through this course can lead to personal development and create opportunities for further career growth.

The course fee includes course material, access to our online platform, SUNOnline, downloadable resources, assessments and online activities. You will have access to SUNOnline only if the full course fee has been paid before the course starts.

Any questions?

Contact Michelle Pieters at michellep@sun.ac.za or 021 808 2812 for more details.

You could also discuss your specific short-course and development needs with us. Enquire about our available short courses, course dates and options for tailor-making a course.

Contact Us

Start application